At Lukas Casting House, we are committed to providing high-quality jewelry products and excellent customer service. We understand that customer satisfaction is essential. However, please note that our return policy is as follows:
- Jewelry items are generally not eligible for returns or exchanges unless there is a manufacturing defect or error on our part.
- If a customer chooses to return a non-defective item, they will be responsible for labor charges associated with the return process.
Confidentiality of Customer Information
- Lukas Casting House respects the privacy of our customers. Any information shared with us during the return process or in any other interactions will be kept strictly confidential.
- We will not disclose or share customer information with any third parties without the explicit consent of the customer, except as required by law.
- All shipments from Lukas Casting House will be insured to protect against loss or damage during transit.
- In the event that an item is lost or damaged during shipping, we will work with the shipping provider to initiate a claim and ensure appropriate compensation.
Guarantees and Warranties
- Lukas Casting House stands behind the quality of our products and craftsmanship.
- We provide guarantees or warranties on our jewelry items as outlined in the specific product descriptions or accompanying documentation.
- In the case of any manufacturing defects, customers should contact our customer service department to initiate the warranty claim process.
- Our customer service team is available to assist customers with any questions or concerns regarding their jewelry purchase or warranty claims.
- Customers can reach out to us via phone, email, or through the designated communication channels provided on our website.
Please note that this return policy is specific to Lukas Casting House and reflects our unique practices and policies. It is important to communicate this policy clearly to customers at the time of purchase to set appropriate expectations regarding returns and warranties.