Frequently Asked Questions About Jewelry Casting
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do i place an order
For cad – design Email – Jewelrylukascad@gmail.com
For Printing -Casting or Manufacturing Email – Jewelrylukas@gmail.com
Contact customer service
Come to the factory and speak with an Account Rep.
How long will it take to print and cast my cad file
If you send us a file for an average sized piece before 3pm, we will have a printing ready for casting by the next day.And Casting process will take 1-2 days
IS THERE A LIMIT ON THE SIZE OF THE PROJECT?
No gold or platinum project is too big or too small, whether you want us to make a one-piece or a 1000-piece. Some quantitative restrictions apply to other materials. Please get in touch with us directly for details.
What Forms of Payment are Acceptable?
Visa, Master Card, American Express, Cash, Check, Debit, Zelle
May I Process a Return/ Refund?
We will issue you full credit if we make a mistake.
If you have remanufactured your item or would like us to remanufacture it for any reason, we will only give you credit for the weight of the metal.
Any surplus sprue sawn off may be returned in full at the invoiced rate.
Do you ship ?
We ship FedEx overnight or 2nd day. All packages go out insured and will be charged to your account.
What services you dont provide ?
Plating, Scaning, laser Stamping, chains, Enameling, Ingreving
How long will it take all Manufacturing process ?
If you will provide STL file it will take 15 business days
When are your hours of operations ?
Mondey to friday 10am – 5pm
Do you have stone casting ?
We do not do stone casting